(a) Buyer may raise a return request with respect to the following reasons of deficiency in delivery of Shipment provided by us:
(i) for any product quality related issues or damage/ defective products received by the Buyer
(ii) for wrong order received.
In case of missing quantity buyer should contact customer support and should raise missing request. The missing quantity will be delivered at buyer premises free of cost and the status of same will be updated to buyer on regular basis
(b) At the time of raising the return/missing request, Buyer will be required to provide appropriate documents/ information at the time of submission or post submission of the claim/ dispute in support of its claim. These documents/ proof may include without limitation:
· images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by you in the Product; (e) damages to the Product;
· unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc.;
· copy of bill/ tax invoice for the Product received.
If we require any further information or clarification from the Buyer we will contact you.
(c) Upon internal scrutiny and verification of the claim / return request, we may either accept or reject the claim/ return request. In case we accept the claim raised by the Buyer, we will arrange for the pick-up of the Shipment (if required) that has been delivered by us. It shall be the responsibility of the Buyer to pack the Product to be returned in a manner such that the packed shipment can withstand the handling and transportation process.
If the return/missing request of the Buyer has been rejected due to the following reasons that: (a) Buyer does not respond to the inquiry calls and/or calls made by us to procure missing documentation and information; or (b) supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim, Buyer may raise a new request within three (3) days from the date of such rejection.
(d) We will initiate a refund of the order amount paid by the Buyer within forty-eight (48) banking hours, in cases where refund request is initiated under Para (a) which is attributable to any deficiency of service provided by us:
1. from the time of successful pick-up of the Product from Buyer’s shop/ designated pick-up location;
whichever is later.
(e) Our decision with respect to settlement of the claim/ dispute shall be final and binding on the Buyer and we shall not entertain any further claims once the claim/ dispute has been settled/ resolved by us.
(f) If the Buyer has raised a return request for any reason other than as mentioned under clause (a) above and where such return request of the Buyer has been accepted , we may provide logistics services to the Buyer for returning the Products to the Seller (if requested by the Buyer). It shall be the responsibility of the Buyer to pack the Product to be returned in a manner such that the packed shipment can withstand the handling and transportation process.
(g) We may, in our sole discretion, check the contents of the returned shipment that are picked up from the Buyer. Our check will be limited to checking that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which return request has been raised. Buyer’s return request shall automatically stand cancelled in case the Products handed over to us do not pass the verification check. We will not entertain any further return request in case of any cancellation due to verification check.